Our Service

Q: What pre-sales service do you provide and what is your lead time?

A: For pre-sales service, MPAD offers free printing samples, and freight expenses are charged according to actual situation. Our lead time is 1 month from the date of order confirmation.

Q: How can we obtain service and technical support?

A: MPAD provides timely service and support including technical consultation, design, customization, field installation, operating technique training, application scheme training, trouble removal support, etc. You can obtain our service and support from local authorized dealer.

Q: Are you responsible for onsite installation?

A: Experienced engineers of MPAD, or skillful engineers assigned by our dealers are responsible for onsite installation and debugging upon machine arrival. We will make it clear on the contract if this service is unavailable.

Q: What are training time and site?

A: We provide charge-free onsite training for about 7 workdays. Training can be delivered in our company or at the installation site specified by customer. These details can be listed on the contract.